Shipping policy
ZERO GLORY SHIPPING INFORMATION
1. Made to Order
All items are made to order. Production typically begins within 24 hours of placing your order. Because each piece is created specifically for you, orders generally cannot be cancelled once production has started. If you need to cancel, please contact us immediately at support@zeroglory.com.
2. Shipping Methods & Costs
Domestic (U.S.): Shipped via USPS Priority or UPS Ground. Delivery typically takes 5–10 business days after shipment.
International: Shipped with tracked delivery. Typical delivery is 10–20 business days after shipment. Remote areas, customs holds, and peak seasons may extend this.
Shipping costs are calculated at checkout based on destination and order weight.
3. Shipping Confirmation & Tracking
Once your order ships, you will receive an email with a tracking number and a link to follow your order's journey.
4. Delays & Lost Packages
Delivery estimates are estimates, not guarantees. Delays can occur due to customs, weather, carrier issues, or other events beyond our control. If your tracking shows no movement for over 10 business days, contact us at support@zeroglory.com for assistance.
5. International Duties & Taxes
Customers outside the U.S. are responsible for all customs duties, import taxes, and fees imposed by their country. These are determined by your local customs authority, are not included in our shipping charges, and are non-refundable.
6. Returns & Shipping
Please see our separate Return Policy. Original shipping costs are non-refundable.